At 5 Star International Brands, we prioritize customer satisfaction. If you’re not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully to understand your rights and our processes.

Returns

1. Eligibility for Returns:

   • Items must be returned within 7 days of purchase.
   • The product must be unused, undamaged, and in its original packaging.
   • A valid proof of purchase (receipt or invoice) is required.

2. Non-Returnable Items:

   • Perishable goods, such as food or drinks.
   • Personal care items like toothbrushes, toothpaste, or opened cosmetics.
   • Products that have been tampered with or show signs of wear and tear.

3. Return Process:

   • Contact us at i5starbrands60@gmail.com or call +92 323 0493906 to initiate a return.
   • Provide your order details, and our team will guide you on how to proceed.
   • Return shipping charges are the responsibility of the customer unless the product was defective or incorrect.

Refunds

1. Refund Eligibility:

   • Refunds are issued for returned items that meet our return policy criteria.
   • If the product was defective or incorrect, we will issue a full refund, including shipping costs.

2. Refund Process:

   • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed within 7-10 business days via the original payment method.

3. Partial Refunds:

   • In some cases, partial refunds may be granted if the product shows minimal damage caused during shipping.

Exchanges

• We replace items only if they are defective or damaged. For an exchange, contact us at i5starbrands60@gmail.com.

Contact Us

If you have any questions about our return and refund policy, feel free to reach out:
📧 Email: i5starbrands60@gmail.com
📞 Phone: +92 323 0493906

We’re committed to making your shopping experience smooth and worry-free!